PRIVACY DISCLAIMER
Application of Privacy Statement
The privacy statement only applies to the H.E. Group website and does not apply to any non H.E. Group websites that you may have linked to the H.E. Group website from, or any websites for which links are on our website
Information Collected
With the exception of the details set out in the privacy statement, H.E. Group will not attempt to identify you. Your personal details will not collected (unless you specifically provide them to us)
Within our website, our standard practice is not to monitor any of your browsing activities. Occasionally H.E. Group may collect information from our website to use for overall evaluation of our website. The information collected may include:
Your server address
The date and time of your visit
The pages you accessed and the documents reviewed
Your domain name
The type of browser you used
The previous site that you visited
Use and disclosure of information collected
Any personal information that you provide to the website will only be used for the purpose that you provided it for.
This may include:
Entering an online promotion/competition
To make a query
To respond to a questionnaire / survey by us
To process the purchase order
H.E. Group represents a number of international companies, and the majority of products distributed by H.E. Group come from a third party. If you query related to a product manufactured by a third party, we may provide the information collected from you to the manufacturer, and may ask them to respond to your query
This information may also be available to third party companies who host or develop out website combined with the management and development of our website. These companies have agree that they will only use this information for the purpose that it was intended
Data Security
The H.E. Group website does not provide secure information across the Internet
Use of information Collected for Marketing Purpose
On our website we will ask whether you would like information relating to our products. If you answer yes we will respond with extra information pertaining to your query
Website – Access to information collected
If you required access to the personal information held by H.E. Group please contact:
The Privacy Officer – H.E. Group
47 Stephenson Street.
Cremorne, VIC. 3121
Please provide all of the appropriate details and the nature of your query to the privacy officer and you will be followed up within 28 days by post
In order to assist a prompt response please provide the following information
Information that you think that we have
How this information was obtained
What you want us to do with this information
Please allow for 28 days for us to respond to you query
CUSTOMER SERVICE CENTRE
INFORMATION COLLECTED
After you have called our customer service line, we will document your query, request and follow up if required based on your name and address and phone number
USE AND DISCLOSURE OF INFORMATION COLLECTED
All information collected is in direct response to your query – There are some external companies that your information may be given to, but this only relates to the specific nature of our query, where the disclosure of the information is necessary in order to provide you with a response
As the majority of H.E. Group products are manufactured by a third party, we may provide them with the information that you have provided us with and then ask them to respond to your query
Where ever possible, if we are able to identify information relating to you question we will do so
INFORMATION COLLECTED FOR MARKETING
We may ask you if you want further information relating to our products – if you say yes we will send out this further information
If you don’t want to receive information in the future please contact the privacy officer and this will occur
ACSESS TO INFORMATION COLLECTED
If you required access to the personal information held by H.E. Group please contact:
The Privacy Officer – H.E. Group
H.E. Group
47 Stephenson Street.
Cremorne, VIC. 3121
Please provide all of the appropriate details and the nature of your query to the Privacy officer and you will be followed up within 28 days by post
In order to assist a prompt response please provide the following information:
Information that you think that we have
How this information was obtained
What you want us to do with this information
Please allow for 28 days for us to respond to you query
PRODUCTS/ CONSUMER AND TRADE PROMOTIONS
INFORMATION COLLECTED
Please note we will keep a record of the information that you have provided on the entry form
USE AND DISCLOSURE OF INFORMATION
This information will be collected for you to participate in a promotion
A number of our customer promotions are run by external marketing and promotions agencies. These agencies are instructed that all of the information supplied by you on the entry form (document or web entry), will only be used for the purpose of running the promotion. They are not to use and disclose your personal information for any other purpose.
The majority of H.E. Group’s products are supplied by a 3rd party, in some circumstance we may disclose the information collected to these third parties for the purpose of running the promotion
INFORMATION COLLECTED FOR MARKETING
We may ask you if you want further relating to our products – of you say yes we will send out this further information
If you don’t want to receive information in the future please contact the privacy officer and this will occur
ACESS TO INFORMATION COLLECTED
If you required access to the personal information held by H.E. Group please contact:
The Privacy Officer – H.E. Group
H.E. Group
47 Stephenson Street.
Cremorne, VIC. 3121
Please provide all of the appropriate details and the nature of your query to the Privacy officer and you will be followed up within 28 days by post
In order to assist a prompt response please provide the following information:
Information that you think that we have
How this information was obtained
What you want us to do with this information
Please allow for 28 days for us to respond to you query
CREDIT INFORMATION/ APPLICATION
If you seek credit, H.E. Group will require a credit application
INFORMATION COLLECTED
If you seek credit from us we will require you to complete a credit application
Generally information required for credit applications by corporations is not covered by the privacy act, yet personal information may be required from company directors, partners or sole traders to assist in the facilitation of a credit application.
Once the application is complete we will / may use it obtain a credit report the provisions of the privacy act will apply
The information provided by you in the credit application form will be disclosed to a credit reporting agency/s as indicated on the form.
If the information required to complete the form is not provided we may not agree to credit terms
USE AND DISCLOSURE OF INFORMATION COLLECTED
Information will only be disclosed in order to manage a credit account
Information may also be provided to collection agencies or solicitors to recover outstanding amounts owned
INFORMATION COLLECTED FOR MARKETING
Credit application information will not be used for marketing purpose
ACSESS TO INFORMATION COLLECTED
If you required access to the personal information held by H.E. Group please contact:
The Privacy Officer – H.E. Group
H.E.Group
47 Stephenson Street.
Cremorne, VIC. 3121
Please provide all of the appropriate details and the nature of your query to the Privacy officer and you will be followed up within 28 days by post
In order to assist a prompt response please provide the following information:
Information that you think that we have
How this information was obtained
What you want us to do with this information
Please allow for 28 days for us to respond to you query.
DISCLAIMER:
H.E. Group home page is designed to provide our customers and partners from all over the world with information on our company, products and brands. We hope you enjoy visiting our site and find the content useful.
While we try to make sure all content is up to date and correct, unfortunately we can not guarantee the accuracy of the material on our site. Users should therefore read and understand the terms and conditions below.
Neither H.E. Group , nor any of its associated companies, nor any other party involved in creating producing, or delivering this site, shall be liable for any direct, incidental, consequential , indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, or use of, this site. Everything on the site is provided to you “AS IS”. Neither H.E. Group, nor any of its associated companies warrant the accuracy of any of the material contained in this site or that it fits any particular purpose. In addition, H.E. Group shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property, by reason of your use of, access to, or downloading of any material from, this site. Some jurisdictions may not allow certain limitations of warrantees and damages, so some of the above exclusions many not all apply to you. |
